Privacy Policy
Last updated: September 2026
Mounter Fitness respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, why we collect it, how we use it, how we keep it safe and what rights you have over your information.
Mounter Fitness is responsible for deciding how and why your personal information is used.
Contact:
Mounter Fitness
Email: info@mounterfitness.com
Website: www.mounterfitness.com
1. What information do we collect?
Depending on how you interact with Mounter Fitness, we may collect:
Information you provide to us
- Your name
- Email address
- Telephone number
- Contact details
- Information provided through our website contact forms
- Information provided when you purchase a membership or subscription
- Account and login information
- Information you provide when communicating with us
- Information you provide when joining our community
Health and exercise information
If you become a client or member, we may ask you to complete a PAR-Q, health questionnaire or initial assessment.
This may include information such as:
- Existing health conditions
- Injuries or physical limitations
- Medication information where relevant to exercise
- Mobility, balance or other exercise-related needs
- Information about your general health and wellbeing
- Your exercise goals and previous exercise experience
Some of this information may be considered health data, which is classed as special category personal data under UK data protection law.
We only collect information that is relevant and necessary to help us provide safe and appropriate exercise services.
Payment information
When you purchase a membership, subscription or other service, payments are processed through our payment provider. We do not need to store your full payment card details ourselves.
We may receive information such as your name, payment status, transaction details and subscription information.
Information collected automatically
When you use our website or app, certain technical information may be collected automatically, such as your IP address, device type, browser information and information about how you use the website.
Our website is provided through Wix, which may use cookies and similar technologies to operate the website, keep member accounts secure and understand how the website is being used.
Where required, we will ask for your consent before using non-essential cookies.
2. Why do we use your information?
We use your information to:
- Respond to enquiries and contact form submissions
- Set up and manage your membership
- Provide access to your online account and app
- Process payments and subscriptions
- Provide exercise sessions, programmes and services
- Understand your exercise needs and requirements
- Use information from your PAR-Q and initial questionnaire to help us provide appropriate and safe exercise
- Communicate with you about your membership
- Provide customer support
- Manage our online community
- Send service-related information and important updates
- Send newsletters and marketing communications where permitted
- Improve our website, app, services and member experience
- Keep our website, app and systems secure
- Meet our legal and accounting obligations
- Protect the health and safety of our clients and members
3. Health information
We understand that health information is particularly sensitive.
Where you provide health information through a PAR-Q, questionnaire, assessment or other communication, we use this information only where it is necessary for providing appropriate exercise services and supporting your participation safely.
We will only collect information that is relevant to the services we provide and will take appropriate steps to keep this information secure.
Where we rely on your consent to process health information, you can withdraw that consent at any time. However, withdrawing consent may mean that we are unable to provide certain exercise services where that information is necessary for us to do so.
4. Our lawful basis for using your information
UK data protection law requires us to have a lawful basis for collecting and using personal information.
Depending on the circumstances, we may rely on:
Contract – where we need your information to provide the membership, subscription or services you have purchased.
Legal obligation – where we need to keep or use information to comply with a legal requirement, such as accounting or tax requirements.
Legitimate interests – where it is necessary for us to run and improve Mounter Fitness, communicate with existing customers about relevant services, maintain security and manage our business, provided that your rights do not override these interests.
Consent – where you have given us permission to use your information for a particular purpose, such as certain marketing communications or processing certain health information.
Where we process health information, we will also ensure that an appropriate additional condition for processing special category data is in place.
5. Marketing
We may send newsletters, updates, offers and information about Mounter Fitness.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at info@mounterfitness.com.
If you are not an existing customer and we require consent to send you marketing communications, we will ask for that consent.
You will still receive important service-related communications where these are necessary for your membership or account.
6. Our online community
Our membership community allows members to post comments, messages and other content.
Please remember that anything you choose to post in a community area may be visible to other members.
Do not post personal information, medical information or other sensitive information that you would not want other members to see.
We may moderate or remove content where necessary to maintain a safe and respectful community.
7. Who do we share your information with?
We do not sell your personal information.
We may share relevant information with trusted service providers who help us operate Mounter Fitness, including providers involved in:
- Website hosting and management
- Membership and account management
- Mobile app services
- Payment processing
- Email marketing
- Customer communications
- Data storage
- Website analytics
- Technical support
These organisations should only process your information as necessary to provide their services to us and in accordance with applicable data protection requirements.
We may also disclose information where we are legally required to do so or where it is necessary to protect someone's health, safety or legal rights.
8. Wix
Our website and some of our online services are provided using Wix.
Wix may process personal information on our behalf as part of providing its website, membership, payment, app and related services.
Wix may also use cookies and other technologies as part of providing and securing its services.
You can find more information about how Wix processes personal data in Wix's own privacy information.
9. Cookies
Our website uses cookies and similar technologies.
Some cookies are essential for the website to function, including allowing members to log in and helping to keep the website secure.
Other cookies may be used for purposes such as analytics or understanding how visitors use our website.
Where required, we will ask for your consent before placing non-essential cookies on your device.
You can manage your cookie preferences through the cookie settings available on our website.
10. How long do we keep your information?
We only keep personal information for as long as we reasonably need it for the purposes for which it was collected, including to provide services, meet legal and accounting requirements, resolve disputes and protect our legitimate business interests.
Different types of information may be kept for different periods.
Health and exercise information will be reviewed regularly and retained only for as long as it is reasonably necessary for the provision of our services and appropriate record keeping.
When information is no longer required, we will securely delete it or anonymise it where appropriate.
11. How do we protect your information?
We take reasonable and appropriate steps to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.
Access to personal information is limited to people and service providers who need it for legitimate business purposes.
Because health information is particularly sensitive, we take additional care when handling and storing this information.
However, no online system can be guaranteed to be completely secure.
12. Your rights
Under UK data protection law, you may have rights including:
- The right to know how your information is being used
- The right to request access to the personal information we hold about you
- The right to ask us to correct inaccurate or incomplete information
- The right to ask us to delete your information in certain circumstances
- The right to ask us to restrict how we use your information in certain circumstances
- The right to object to certain types of processing
- The right to withdraw consent where we rely on consent
- The right to unsubscribe from marketing communications at any time
To exercise any of these rights, please contact:
We may need to confirm your identity before responding to a request.
13. Complaints
If you have concerns about how we have used your personal information, please contact us first at:
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology or legal requirements.
The latest version will always be available on our website.
Last updated: September 2026